londoncongestion.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
londoncongestion.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th September 2012.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to meet your needs and fulfill your order
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your payment details are collected via the secure servers at , and at no time does any other organisation (including ours) have access to your payment details.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may, at any time, request that any of your data that we have collected as a result of you placing an order with us be removed from our systems. To do this, simply send an email to firstname.lastname@example.org stating your full name and instructing us to remove all personally identifiable data from our systems. Your data will be removed within 24 hours.
How we differ from TfL
Instant email confirmation
6 hour cancellation/cooling off
24/7 phone support
2 hour email response
Free corrections (before processing)
PCN reimbursement (terms apply*)
3DSecure payment processing
* IMPORTANT NOTE REGARDING PENALTY CHARGE NOTIFICATIONS
If, having purchased a valid congestion charge (for the correct date and vehicle) via our website, you receive a PCN, irrespective of whether the fault lies with you or ourselves, we will pay 50% of the PCN (or reimburse you if you have already settled it) up to a MAXIMUM of £32.50. This is the charge payable if settled within 2 weeks of receipt of said PCN. If you leave it for longer than 2 weeks, the charge will rise to £180, however, we will not reimburse you for any amount over £32.50. Please notify us by email as soon as you receive the PCN. We will not pay the PCN if you have paid for an incorrect vehicle. Please take care when entering your car registration number.
For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TFL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with the services and guarantees as described above. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment.