How to Contact Us

The best way to contact us is by email: sales@londoncongestion.com

 

Our Services

How we differ from TfL

Instant email confirmation

6 hour cancellation/cooling off

Registrations check/errors

24/7 phone support

2 hour email response

Free corrections (before processing)

PCN reimbursement (terms apply*)

3DSecure payment processing

* IMPORTANT NOTE REGARDING PENALTY CHARGE NOTIFICATIONS

If, having purchased a valid congestion charge (for the correct date and vehicle) via our website, you receive a PCN, irrespective of whether the fault lies with you or ourselves, we will pay 50% of the PCN (or reimburse you if you have already settled it) up to a MAXIMUM of £32.50. This is the charge payable if settled within 2 weeks of receipt of said PCN. If you leave it for longer than 2 weeks, the charge will rise to £180, however, we will not reimburse you for any amount over £32.50. Please notify us by email as soon as you receive the PCN. We will not pay the PCN if you have paid for an incorrect vehicle. Please take care when entering your car registration number.

For the avoidance of doubt, please note that this website is neither owned by nor affiliated with Transport For London (TFL), and you may also make your congestion charge payment direct on their website, online, by sms, or at other nominated high street shops and garages. londoncongestion.com levies a service fee for checking and processing your application via this website. This fee also provides you with the services and guarantees as described above. If you do not wish to pay for a processing service fee, please use one of the suggested alternative means of submitting your congestion charge payment.